also allows us to improve our website.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is
transferred to your computer’s hard drive.
The cookies we use are either “analytical” cookies, or “session” cookies. Analytical cookies allow us to recognise and count the number of visitors and to see how
you and other visitors move around the website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are
looking for easily. Session cookies allow us to remember you if you have been asked to log in to all or part of our website.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to
have opted in to accept our cookies, our system will issue cookies as soon you visit our website.
Your Personal Details
1. Policy statement
uses the personal information you provide (“personal data”) to us through our website or offline.
We have a legal duty to protect any personal data that we collect from you as a “controller” of that personal data under the data protection legislation. Glacius Travel
safeguards your personal data and maintains security standards to prevent any unauthorised access.
email at firstname.lastname@example.org, or by letter to our registered office at FOA Customer Services, Glacius Travel 44 Biggar Road, Edinburgh, EH10 7BJ.
2. What Do We Use Your Information For?
We require to collect your personal data when you register on our website or offline, place an order, respond to a survey, fill out a form or contact us.
Any of the personal data we collect from you is processed by us as necessary for the purposes of delivering travel agent services under our contract with you or for
taking steps to enter into a contract with you to deliver travel agent services. In order to do this, we may use your personal data in the following ways:
to fulfil your booking, including:
processing your booking;
sending you a booking confirmation;
assessing your needs to determine suitable products of services;
sending you requested product or service information;
sending you product updates or warranty information;
administering your account;
to notify you of any changes to your booking or our services;
to allow us to consider your comments, questions and suggestions and respond, if necessary; and
to enable or facilitate the exercise of our rights under our website terms and conditions and booking terms and conditions.
We will also process your personal data in pursuit of our legitimate interests to improve and promote our services:
to administer competitions, promotions or surveys that you have entered, and notify you if you won;
to personalise your experience (your information helps us to better respond to your individual needs), including displaying content based upon your interests;
where you have given permission for a location-based service through your browser or App:
displaying content based upon your location;
checking you in to a store or other location to enable you to earn loyalty rewards or let know where you are;
providing you with local search results;
providing you with special local offers
enabling designated to track your location;
mapping routes and provide directions to locations that you specify;
enabling you to share your location with friends
to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), including by conducting
research and analysis; and
to display advertising on our website / App or manage our advertising on other websites / Apps with our ad network partner who uses technologies to collect non-
personally identifiable information about your activities on this website / App and other websites / Apps to provide you targeted advertising based upon your
We may also be required to process your personal data to comply with our legal obligations.
Failure to provide your personal data when making a booking will mean that we will not be able to process your booking.
3. What Information Do We Collect?
We may collect the following personal data from you through our website / App:
contact information, such as name, email address, mailing address, phone number;
billing information, such as credit card number and billing address;
usage activity, about how you interact with us such as purchase history, what content you viewed, and which areas of our website / App you visited;
device information, such as your IP address, browser type, referring / exit pages, operating system, mobile device ID, device type, cookies and mobile service carrier;
location-based data, where permitted by you through your browser [such as information about the wi-fi routers closest to you and the mobile phone IDs of the
towers closest to you];
information about your business, such as company name, company size and business type; and
demographic information, such as household income, age, education, gender, interests and post code.
However, you may visit our website anonymously by changing the settings on your browser.
4. Do We Disclose Any Information To Outside Parties?
Acting as a travel agent, we will pass your personal data onto any third party tour operator / travel company as necessary to complete your booking.
Your personal data may be accessed by or given to our staff, contractors and agents who assist us or act on our behalf:
to operate our website / App, conduct our business as a travel agent, including delivering services to you;
to protect the rights, property and safety of GlaciusTravel, our customers or others, including for the purposes of fraud protection and credit risk reduction, or
responding to a government request;
in the event that we sell or buy any business or assets, in which case, we may disclose personal data held about our customers to the prospective seller or buyer of
such business or assets
in respect of a merger, acquisition, or sale of all or a portion of Glacius Travel’s assets, in which case personal data held about our customers will be one of the
transferred assets; or
as required by law to comply with any legal obligation or in order to enforce or apply our website terms and conditions, service agreement or other agreement.
Your personal data, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your
consent, other than for the express purpose of delivering the purchased product or service requested.
Your personal data is held on our computer records and paper records in the [UK / EU].
Your personal data may be transferred outside of the EU for the purpose of
providing you with the travel products you are booking, depending on the supplier whom you are booking with.
5. How Do We Protect Your Information?
The security of your personal data is important to us. We implement a variety of security measures to maintain the safety of your personal data when you make a
booking or enter, submit, or access your personal data.
We offer the use of a secure server. All supplied commercially sensitive / credit information is transmitted via Secure Socket Layer (SSL) technology and then
encrypted into our database only to be accessed by those authorised with special access rights to our systems who are required to keep the information
We follow generally accepted industry standards to protect your personal data, both during transmission and once we receive it, against unauthorised or unlawful
processing and accidental loss, destruction or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we take
reasonable endeavours to protect your personal data, we cannot guarantee the security of your personal data transmitted through our website / App, any
transmission is at your own risk.
6. How long do we keep your information?
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no
longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our
legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the following rights under the data protection legislation in relation to your personal data held by us:
the right to request access to your personal data held by us;
where any of the personal data we hold about you is inaccurate or incomplete, the right to request that such personal data is rectified;
the right to request that we erase your personal data (subject to conditions); and
the right to restrict and / or object to the processing your personal data by us in certain circumstances.
If you wish to exercise any of the above rights, please contact us on firstname.lastname@example.org providing details of your request.
If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioner’s Office at www.ico.org.uk
9. Terms And Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://
This policy was last modified on 12 February 2018
© 2020 Glacius Travel Ltd is a member of the Travel Trust Association (membership number Q7762) and all customer funds are held in a Trust Account to safeguard any money paid to us for travel arrangements.
Registered address is at 44 Biggar Road, Edinburgh, EH107BJ. Company Number: SC395910 (registered in Scotland). VAT 195041411
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